Shipping policy
Shipping Methods
We ship using trusted carriers, including Canada Post and UPS.
The carrier used for your order will depend on service availability, delivery location, and package size/weight.
Shipping Rates
Within Canada
We offer a flat-rate shipping fee of $15.00 CAD for all standard shipments within Canada.
International Shipping
International shipping rates are calculated at checkout based on destination, package weight, and carrier rates.
Estimated Delivery Times
Delivery times depend on your shipping address and the carrier’s service level.
Please note that transit times are in addition to our 3-business-day processing time.
Customs, Duties & Taxes
For international orders, customers are responsible for all customs fees, import duties, taxes, or additional charges that may apply. These fees vary by country and are not included in our product prices or shipping charges.
Delivery Issues
We are not responsible for delays caused by carriers, customs processing, incorrect addresses, or unforeseen circumstances such as weather events.
If you encounter an issue with your shipment, please contact us at hello@jollyink.com and we will be happy to assist.